Shipping & Return Policy

Shipping Policy

Processing Time:

  • Orders are typically processed and shipped within [3-5] business days after payment is received.

Shipping Rates and Delivery Times:

  • We offer Royal mail second class signed for delivery

International Shipping:

  • We do not ship international
  • We only ship to England, Scotland ,Wales and Northern Ireland.

Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  • Customers can track the status of their order using the provided tracking number.

Shipping Address:

  • Customers are responsible for providing accurate shipping information.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Return Policy

Returns and Exchanges:

Returns & Refunds:

To fully comply with Government Regulations, if you wish to return your order, this must be done within 14 days of receiving the item.  The item should be undamaged and unused; this includes the doll, the clothing and any accessories that are provided with the order.

The order should be returned in the original protective packaging; failing to do so could result in a partial refund. Should you have any issues surrounding your order, please contact us at info@amysbabies.co.uk

Please be aware that we can only refund you on a return for the cost of the doll. Postage and Packaging costs cannot be refunded.

Reborn Dolls are not recommended for children under the age of 14 years or under. Reborn Dolls are not meant as play items, and unfortunately, we cannot be responsible for damages. All items are hand made and it is the owner’s responsibility that they are handled in the correct fashion. Repairs can be arranged depending on the damage; however, postage fees would be applied.

​Returns should be sent to the address that accompanies your order. Alternatively, you can contact us on 07954700855 or info@amysbabies.co.uk

***Please also note you will be liable for return postage***

  • If your doll arrives damage you must contact us straight away with picture and proof.
  • If return is granted you must send the doll back to us before you get your refund P&P isn’t refunded.

Return Process:

  • To initiate a return or exchange, please contact our customer service team at [info@amysbabies.co.uk 07954700855] to request a return authorization (RA) number.
  • Once your return request is approved, you will receive further instructions on how to return the item(s) to us.
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Once your return is received and inspected, we will process your refund within [5] business days.
  • Please note that shipping costs are non-refundable.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
  • We may require photo evidence of the damage or defect to process your claim.

Non-Returnable Items:

  • Certain items, such as custom-made or personalized dolls, are non-returnable unless defective.
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